Complaints policy

This dental team is regulated by the General Dental Council

 

The Council requires us to:

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• Put patients' interests first

• Communicate effectively with patients

• Obtain patients' valid consent

• Maintain and protect patients' information

• Have a clear and effective complaints procedure

• Work with colleagues in a way that is in patients’ best interests

• Maintain, develop and work within our professional knowledge and skills

• Raise concerns if patients are at risk

• Make sure our personal behaviour maintains patients’ confidence in the dental profession

 

This practice operates a complaints process which aims to resolve any issues or concerns.

 

These should be addressed to: Mrs Fiona Teasdale
 

Tel: 01642 760111
Email: reception@mytonparkdental.co.uk

 

Please understand that the conditions under which we offer NHS treatment originate from the Department of Heath and the local Primary Care Trust. Any comments about the availability of NHS treatment should not be attributed to directed at our dedicated staff, who support our delivery of NHS care. Please ask for the contact details of the Primary Care Trust should you need to contact them.

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We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

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Private Patients

Dental Complaints Service
Tel: 08456 120 540
Email: info@dentalcomplaints.org.uk

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NHS Patients

NHS England
Tel: 0300 311 2233
Email: england.contactus@nhs.uk